Share information with customers online

Customer Portal is a powerful & intuitive tool that helps your customers find answers to their problems instantly. There is no-waiting and is available 24X7. And since it is an automated service it brings down the load on your helpdesk.

Knowledge Base - Provide answers to customers, 24x7

• Provide customers with anytime, anywhere access to your knowledge base.
• Auto-suggest solutions when a request is raised thus reducing load on your help desk.
• Categorize, group and tag solutions for easier access and quicker search

More Control, More Freedom

• Provide more freedom to customers by giving them the ability to create, track, close and re-open tickets.
• Improves transparency with customers
• Automate ticket submission/tracking under correct departments.

Branding - Logo, colors, fonts, et al.

• Customize user interface elements like logo, colors, fonts, headers, tabs etc that matches your brand image.
• Control what information the end-user will see.

Automate those pesky, monotonous tasks

• Automate routine tasks like password resets, user registrations, user info updates etc., directly from the portal.
• Authorize new users to access the portal upon approval.

Forget mailing weekly reports, your customers can access them anytime

• Generate custom reports for your users to be available in the portal.
• Get them in any of the industry standard formats - PDFs, HTML, CSV, XLS etc.